At SEARCHMODE LIMITED, we strive to provide high-quality digital marketing services, including SEO, PPC, content marketing, and website optimization. Due to the nature of our business, our return and exchange policy differs from that of physical products. Please review the following terms carefully.
1. General Policy
As our services are digital and customized for each client, we generally do not offer refunds or exchanges once work has commenced or has been completed. However, we are committed to customer satisfaction and will address concerns on a case-by-case basis.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Duplicate Payments: If you accidentally make multiple payments for the same service, we will refund the duplicate amount.
- Non-Delivery of Service: If SEARCHMODE LIMITED is unable to deliver the agreed-upon service due to unforeseen circumstances on our end, a refund may be issued.
- Service Not as Described: If you believe that the delivered service is significantly different from what was agreed upon, you must contact us within 7 days of project completion to request a resolution.
Refund requests must be submitted in writing to [Insert Email Address] with relevant details and supporting documentation.
3. No Refunds in the Following Cases
We do not provide refunds in these situations:
- Client Dissatisfaction Due to Subjective Preferences: If the service was delivered as per the agreed scope, but the client is unsatisfied due to personal preference.
- Lack of Client Cooperation: If delays or failure in service completion occur due to the client’s failure to provide necessary materials, approvals, or responses.
- SEO or Marketing Performance Guarantees: SEO and digital marketing results depend on multiple external factors, including search engine algorithms, competition, and user behavior. As such, we do not guarantee specific rankings or performance outcomes.
- Work Already Performed: If a service has been initiated or completed, no refunds will be issued for work already delivered.
4. Modifications and Revisions
Instead of refunds, we encourage clients to work with us to revise and improve the service. We may offer reasonable modifications to align with your expectations, as long as they are within the agreed scope of work. Additional requests beyond the original scope may be subject to extra charges.
5. Chargebacks and Disputes
Filing an unwarranted chargeback with your bank or payment provider may result in immediate termination of all ongoing services and legal action if necessary. If you have a dispute, we encourage you to contact us first to resolve the issue amicably.
6. Contact Information
If you have any questions or concerns about our Returns & Exchanges policy, please contact us:
SEARCHMODE LIMITED
Company Address:3 Colinwood Close, Bury, BL9 8HQ, United Kingdom
Company Email:LlewellynBL9@outlook.com
Company Phone:+44 7552237645